Privacy Policy

01Introduction

Amber Rocket ("we," "us," or "our") operates this website and a gallery selling amber jewellery, antiques, vintage decor and collectible souvenirs. This Privacy Policy describes how we collect, use, disclose and safeguard personal information when you browse this website, send an enquiry, buy or sell an item, or ask us to authenticate a piece. By using this website, you acknowledge that you have read and understood this Policy.

02Information We Collect

We collect information you provide directly to us, such as your name, phone number, email address, delivery address and details or photographs of items you wish to buy, sell or have assessed. We also collect limited technical information automatically, including your device type, browser, approximate location derived from your IP address and the pages you view.

• Contact details: name, phone number, email address and postal address for enquiries, purchases and deliveries.
• Item details: descriptions, photographs and provenance information about amber, antiques or souvenirs you share with us.
• Transaction records: purchase history, authentication results and provenance cards issued for items you buy or sell.
• Technical data: IP address, browser type, device information and pages visited, collected via cookies described in Section 5.

03How We Use Your Information

We use the information we collect to respond to enquiries, reserve and sell items, assess and authenticate pieces, arrange conservation work, deliver purchases, honour our authenticity guarantee and maintain records required by law for dealers in second-hand goods. We may also use aggregated, non-identifying data to improve this website and our care guides.

04Legal Basis for Processing

Where applicable law requires a legal basis for processing, we rely on your consent when you submit a contact form, the necessity of processing to perform a sale or service contract with you, our legitimate interest in operating and improving the gallery, and compliance with legal obligations including the record-keeping and identity verification required of licensed antique dealers in Japan.

05Cookies and Tracking Technologies

This website uses cookies and similar technologies to operate correctly, remember your preferences and understand visitor behaviour. When you first visit, a cookie banner lets you accept all cookies, reject non-essential cookies or customize which categories you allow. Full detail is available in our Cookie Policy.

06Sharing and Disclosure

We do not sell personal information. We may share information with trusted third parties who help us operate our business, subject to confidentiality obligations:

• Couriers and insurers who need your address and item details to deliver and insure purchases.
• Conservators and specialists such as watchmakers or gemmologists, limited to details relevant to the item they are working on.
• Independent appraisers where you request a third-party valuation or authentication.
• Authorities where disclosure is required by law, including police record-keeping obligations for second-hand dealers.

07Data Retention

We retain transaction and provenance records for at least the period required by Japanese law for second-hand goods dealers, and for as long as reasonably needed to support our authenticity guarantee and future questions about an item. Enquiries that do not lead to a transaction are deleted after twenty-four months unless you ask us to remove them sooner.

08Data Security

We apply reasonable administrative, technical and physical safeguards to protect personal information against unauthorised access, alteration, disclosure or destruction, including restricted internal access to client records and secure connections for website traffic. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

09International Data Transfers

Our gallery, records and most service providers are based in Japan. When we work with overseas dealers, auction houses or conservators on a specific item, we share only the information necessary and take reasonable steps to ensure an equivalent level of protection is applied.

10Your Rights

Depending on applicable law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion, object to or restrict certain processing, and withdraw consent where processing is based on consent. Contact us using the details in Section 14 and we will respond within a reasonable time.

11Children's Privacy

This website and our services are directed at adults and are not intended for children under sixteen. We do not knowingly collect personal information from children, and we will delete any such information we become aware of.

12Third-Party Links

This website may contain links to third-party sites, such as auction houses, collector societies or conservation partners. We are not responsible for their privacy practices or content and encourage you to review their own policies.

13Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

14Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us by phone at 03-3733-3731, by email at info@amber-rocket.com, or by visiting our gallery at 2-22-9 Kamata, Ota-ku, Tokyo 144-0052.